Shipping policy

Shipping Policy

Last updated: 14/11/2025

1. Overview

This Shipping Policy outlines how The Air-Craft Company processes, dispatches, and delivers orders placed through our website. By placing an order, you agree to the terms below.

2. Processing Times

  • Orders are usually processed within [2-3 business weeks].

  • Personalised or custom-made items may require additional time. Estimated production times will be shown on each product page.

  • Orders are not processed on weekends or bank holidays.

If we experience delays, we will notify you by email.

3. Delivery Options & Times

We ship orders using trusted carriers such as Royal Mail, Evri, DPD, or others depending on the destination and size of your parcel.

UK Delivery

  • Standard Delivery: [2-5 working days]

4. Delivery Costs

Shipping costs are calculated at checkout based on:

  • Delivery method

  • Destination

  • Weight and size of items

Free delivery may be offered on orders above a specific amount.

5. Tracking

Where applicable, we provide tracking details once your order has been dispatched.
Standard delivery services may not include tracking.

6. Delivery Issues

Incorrect Address

You are responsible for providing an accurate delivery address. We cannot refund or replace items shipped to an incorrect address provided by the customer.

Missed Deliveries

If a delivery attempt is missed, the courier may leave a card or email you to reschedule or provide collection details.

Lost or Delayed Parcels

If your parcel is significantly delayed or appears lost:

  • UK orders: Contact us after 10 working days from dispatch

We will work with the courier to locate your parcel.

7. Customs, Duties & Taxes (International Orders)

International customers are responsible for any customs duties, taxes, or import fees imposed by their country.
These charges vary by location and are not included in our product or shipping prices.

Delays caused by customs clearance are outside our control.

8. Packaging

We package all orders carefully to ensure they arrive in excellent condition.
Some items may be shipped separately depending on availability or packaging needs.

9. Damaged Items

If your order arrives damaged:

  1. Contact us within 48 hours of delivery

  2. Provide your order number and photos of the damage
    We will arrange a replacement or refund according to our Returns Policy.

10. Click & Collect (If applicable)

If offered:

  • You will receive a notification when your order is ready for collection

  • ID or order confirmation may be required

  • Orders not collected within 10 days may be returned to us

11. Contact Us

If you have questions about shipping or need help with your order, contact our team:
The Air-Craft Company
Email: theaircraftcompany.mail@gmail.com